TECHNICAL

Every installation comes with a warranty benefit and clause under which defective materials could be considered for repair or replacement under the sole field supervision of Craftman Quartz experts. Our floor and stone experts carefully inspect damages and defect in the installation before coming to a conclusion.

The period of warranty commences immediately from the date of installation till said warranty date.

Customers could be liable to extra charge if the damage to Quartz installation occurs post-warranty period or any incident, which doesn’t follow the warranty guidelines of Craftman Quartz.

Maintaining quartz surfaces might sound easy, but we know how much leg work it takes to keep its qualities in one place over the years. We rely on Quartz Surfaces which are hard and non-porous, since they are virtually maintenance-free.

One can maintain quartz surfaces with the following steps:

  • Simple washing and wiping of surface with a soft cotton cloth immersed in warm water and soap does the cleaning job
  • One can use non-abrasive cleaners that are usually used for granite surfaces
  • One can even scrub the surface using Scotch-Brite scrubbers. Use of any abrasive cleaners and harsh scrub pads is not advised
  • Should be strictly kept away from bleach and cleaners which contain alkaline salts, acids, oxidizers and free radicals
Although Quartz surfaces are stronger than the normal stones used in kitchens and other places, one should note that:
  • Slight variations in colour, pattern size, shapes and shades are normal and need to be taken into account
  • Counter tops need to be supported from beneath as they themselves cannot function as support structures
  • They are also not chemical or fracture-proof
  • Quartz surfaces can be damaged by force and not exactly chip-proof and scratch-proof
  • Use of cutting boards for fruit and vegetable on quartz surfaces is highly recommended
  • Use of hot pads or trivet for handling hot utensils on quartz surfaces is recommended